Understanding Your Bill

After your child visits The Children’s Hospital, we will send a claim to your insurance company based on the information you gave us at the time of registration. This is a request for your insurance company to pay your bill. We will also send a letter to you confirming this same information - this is not a bill. 

Once your insurance pays its portion of the bill, it may send you an Explanation of Benefits (EOB) that shows how the claim was paid. The Children’s Hospital will then send you a letter telling you the balance due after the insurance pays its portion of the total amount.

It's important to note that the bill for your child's treatment may come as several smaller bills, broken down by individual services. Services could include doctor, professional, anesthesia or radiology services . These bills may come from different providers and may be sent separately from The Children’s Hospital. It can be confusing, but it allows each provider to ensure payment for the specific services they provided. The following are some of the other types of bills you may receive:

Physician Charges

The Children’s Hospital doctors are employed by an organization called University Physicians Inc. (UPI), a physician practice management group. You may receive a bill from UPI for physician or professional services.

Consultation Charges

Your child’s "Attending Physician" or "Primary Resident" may consult with other physicians to help them understand special test results. One example might be a radiologist who interprets x-ray results or a pathologist who interprets lab results. Their charges are billed separately even though your child may not be directly seen by the consulting physician.

Hospital Department Charges

You may receive a bill from The Children’s Hospital that covers many different types of services received during your child’s visit. The following is a partial list of some of those type of services:

  • Surgical procedures (example: tonsillectomy)
  • Nursing services
  • Pharmacy
  • Testing procedures (X-ray, Lab, EKG, etc.) and medical supplies
  • Therapy (Physical, Speech, Rehabilitation, Learning, etc.)
  • Counseling (Behavioral, Family, Nutritional)
  • Specialist visit to a clinic in The Children’s Hospital

Payment Options

The Children’s Hospital accepts the following types of payment:

  • Cash (in person only)
  • Personal Check or Traveler’s Check
  • Money Order
  • Visa
  • MasterCard
  • Discover
  • American Express

Payment may be made either by phone or through the mail. Please refer to your bills for more information.

Financial Assistance

If you do not have health insurance or other financial assistance, please contact the Financial Counseling office by calling 720-777-6422. They will help determine eligibility for financial aid programs that are available.

Questions About Your Bill

Patient Financial Services staff is available to help you understand your bill. Please contact us by calling 720-777-6422.

Here are a few helpful hints when calling our office:

  • We will ask you to identify yourself and your relationship to the patient.
  • Make sure to have your account number and contact information ready.
  • Make written notes about phone calls and conversations that you initiate concerning your bill.
  • If your insurance company has already sent an Explanation of Benefits (EOB), have it in front of you during your call.